Dispatch every call with confidence

Field Service Scheduling Software

Total Office Manager’s integrated Dispatch Field Service Scheduling Software is critical to the success of any services business. Trusted by HVAC, Electrical, and Plumbing contractors dispatching thousands of calls a day, our dispatch field service software can handle any size of organization. No 3rd party software needed. Our Dispatch Field Service Software is included with every Total Office Manager® license.

Dispatch Field Service Software Smart AI Scheduling Wizard
Quickly assign the right person to the right job, and get them there as fast as possible. Our service dispatch software wizard recommends the best technician for the job based on their skill set and their current location. The AI-powered selection system looks at your technicians and considers their work order current status, tech location, job location, and even traffic.

Mapping to Minimize Technician Routing Time
Display your sales calls, appointments, installations, and service calls on a live city map. Save time and money by routing only the most appropriate person based on location.

Real Time Technician GPS
Use the Scheduling Wizard to locate the closest technician to the caller. This helps to optimize priority scheduling in real time based on the technician’s location, estimated time of completion, and drive time.

Asset Scheduling Assigned to Technicians
Dispatch equipment so that you’re not accidently double-booking equipment on the job. Not only can you dispatch technicians to the job, but you can also dispatch equipment to the job as well. This ensures you’re not accidently booking something that’s tied up on another job, and if it is, it will warn your dispatcher that they are trying to double book it. This also ensures the technician knows that he/she is supposed to bring the asset with them to the job site.

List Views – Day, Week, and Month
Ability to see up to four days at a time in Day View. See fourteen days while in Week View. See the month by employee or for the entire company while in Month View. Views are all customizable by employee.

Multi Department Schedule Boards
Create your own custom views by department to filter out only those you want to see.

Extensive MS Excel®-Type Filtering
Create your own custom filtering to locate work orders that need your attention. Group your work orders to organize your work orders and see them in a view that makes sense for your workflow. We offer the same type of column filtering found in MS Excel along with several other methods we have perfected over the years.